GPC HELP DESK

The GPC Help Desk facilitates field access to expert advice and rapid deployment capacity. Initial expert guidance is available within 24-48 hours. Rapid response mechanisms are generally designed to deploy experts within as little as 72 hours.

What topics are covered by the Help Desk?

The Help Desk can facilitate access to expertise on the full range of protection and technical issues. The list below is not exhaustive; so please contact us if you have a protection-related query even if you do not see your issue on the list.

PROTECTION THEMES TECHNICAL AREAS
  • Access to Humanitarian Assistance
  • Child Protection
  • Civil Documentation
  • Gender – Based Violence
  • Housing, Land and Property
  • Human Rights
  • Internal Displacement
  • Life, Security and Physical Integrity
  • Mine Action
  • Negotiation with Parties to a Conflict
  • Protection of Civilians
  • Rule of Law
  • Advocacy
  • Assessments
  • Coordination
  • IDP Profiling and Registration to Access Aid
  • Information and Data Management
  • Monitoring and Evaluation
  • Resource Mobilization
  • Strategy Formulation
  • Tools and Training

What kind of support is available?

Two types of support are available: expert advice and rapid deployment.

Experts can provide immediate advice on particular issues or situations faced in the field. They can offer simple advice, references to relevant international and human rights law and examples of good practice. They may also refer people to existing guidelines, tools and publications.

Experts are drawn from the Global Protection Cluster – including its Areas of Responsibility, task teams and their networks. Where dedicated Help Desks already exist – Child Protection, Gender-Based Violence (GBV), Housing, Land and Property (HLP), and Mine Action – they will respond directly.  Other issues will be addressed to the most appropriate organizations and experts.

The Help Desk also includes a Rapid Response mechanism, complementing existing stand-by capacities in a variety of specialty areas. The Help Desk can facilitate access to these mechanisms.

How to Access the Expertise

This service is not available to individuals or individual agencies. Requests must come from the protection cluster at the country level. Requests will be channelled to the most appropriate organizations and experts.

Requests should be sent via email to [email protected]hcr.org

Please note, your question may be used to develop a generic Frequently Asked Question (FAQ). Users of this facility may also be contacted to assess their satisfaction with the service provided.


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